Home Business & Economy Retail All London Drugs stores open May 8 following 10-day cyber attack recovery

All London Drugs stores open May 8 following 10-day cyber attack recovery

All London Drugs stores are now open.

london drugs, open
The London Drugs retail chain says all its stores are now open on May 8, 2024.

Wednesday May 8, 2024 | COLWOOD, BC

by Mary P Brooke | Island Social Trends

All stores in the London Drugs retail store chain in western Canada are now open.

The chain experienced a cybersecurity attack on April 28 and immediately closed all 79 stores in BC, Alberta, Saskatchewan and Manitoba.

The stores were slowly reopened over the last week.

london drugs, colwood store, may 2024
London Drugs store in Colwood, BC on May 2, 2024 — their 5th day of being closed due to a cyberattack. [Mary P Brooke / Island Social Trends]

No consumer databases have been compromised, the chain said today May 8.

Store leadership called it one of the most challenging times in the retail chain’s history.

monk office, discount

Local store:

Locally, the Colwood store reopened on May 7. The downtown store on Yates Street was the first to reopen in the Greater Victoria area, several days ago.

Effective crisis management:

As crisis incidents go, the public relations management of this one was handled proficiently with regular updates and staying on top of releasing the key information that customers wanted or needed (especially as related to prescription refills at the pharmacies within each store).

alistair macgregor, langford

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ist main, london drugs
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