Tuesday November 11, 2025 | NATIONAL
by Mary P Brooke | Island Social Trends | CANADA POST NEWS SECTION
Canada Post says they have made progress with government.
Back on September 25, the government removed what Canada Post calls “long-standing barriers to reform and directed Canada Post to implement concrete changes that respond to today’s rapidly changing environment and avoid becoming a recurring burden on taxpayers”.
“As we approach the end of 2025, we are reflecting on a year that has been difficult. We know the ongoing labour uncertainty and rotating strike actions are continuing to impact your business – and that this is the second peak season where you must navigate these challenges,” said Canada Post in a statement on November 10 to business customers.
“We are committed to reaching new collective agreements and providing you and your customers the certainty you need. We are also focused on stabilizing the remaining impacts of our SAP update, which will improve your experience when doing business with us,” as stated in the corporation’s statement.
“While it has not been easy and there is still significant work to be done, we are hopeful for the future. We are working towards transformation initiatives that will strengthen the postal service and enable us to better serve your business,” says Canada Post.
Canada Post says the value businesses and that they are working to “be the delivery partner you need us to be”.
Mailboxes, modernizing post offices, service standards:
The changes guided by the federal government include converting the remaining households to community mailboxes, modernizing its network of post offices, amending service standards for letter mail and reducing overhead costs.
Transformation plan:
On Friday November 7, Canada Post proposed a comprehensive transformation plan to the Honourable Joël Lightbound, Minister of Government Transformation, Public Works and Procurement.
The plan details the decisive action the Corporation is prepared to take to deliver the services Canadians need in a way that is financially sustainable.
Canada Post’s proposed plan would also support the Minister’s direction to ensure postal services remain accessible to all Canadians, particularly those in rural, remote and Indigenous communities.
The government directed Canada Post on September 25 to submit its plan for review within 45 days, a task that the organization completed on Friday.
CUPW response:
The Canadian Union of Postal Workers (CUPW) points out that negotiations with their employer continue.
On November 10, CUPW met with Canada Post and the Federal mediators, continuing the conversations from the previous week.
“Since October 30, we’ve been exploring ways to bridge the gap between the parties,” says CUPW President Jan Simpson.
Simpson points out that there has been no public consultation on the Canada Post transformation plan.
CUPW seems to now be talking the business lingo of their employer: “What’s needed now is more parcel revenues. With stable parcel revenues, Canada Post would have come close to breaking even,” said the CUPW president on November 10.
Jobs Minister:
“I think both parties have to give in various spaces and these will be conversations that will be necessary for the future of Canada Post,” said Jobs and Families Minister Patty Hajdu in an interview with Island Social Trends last month.
Statement from Canada Post CEO:
“The comprehensive plan we have submitted responds to our challenges and modernizes the postal service to support today’s economy while serving all Canadians. While our situation requires that we act with urgency, we will be thoughtful and respectful in our approach and responsive to feedback,” says Canada Post President and CEO Doug Ettinger.
“Canadians deserve a postal service that is strong, stable and focused on meeting their changing needs, and we are focused on delivering that,” says Ettinger.
“We will continue to collaborate with the government on our plan, now that we have submitted our proposal. Canada Post looks forward to sharing the details of its transformation plan with customers, employees and all Canadians once it is finalized and endorsed,” he said on November 10.
What this means for business:
The changes around centralized delivery and the updating of the Canada Post retail network will put the corporation on a path back to financial stability, said Canada Post in their message to businesses.
“In turn, this will help our efforts to provide you with better service, including more competitive parcel pricing.”
Changing the company:
“Our transformation will change who we are as a company,” says Canada Post.
This will enable a better operating model and stronger value propositions to better meet the needs of business and the expectations of customers, the corporation says.
Canada Post Annual Public Meeting:
Canada Post’s 20th Annual Public Meeting will be held on Tuesday November 18, 2025, by live webcast starting at 1 pm ET (10 am PT).
Board chair is André Hudon. He will be joined by Doug Ettinger, President and CEO; Rindala El-Hage, Chief Financial Officer; and François Couture, Chief People and Safety officer.
There will be an overview of the Corporation’s performance in 2024. The Canada Post 2024 Annual Report is available online.
The steps being taken to transform the business and continue serving Canadians will be outlined.
Register to attend the Annual Public Meeting webcast.
===== RELATED:
- Jobs Minister Hajdu on Canada Post, Air Canada, youth employment, retraining supports (November 2, 2025)
- Canada Post & their workers on a journey to new realities (October 6, 2025)
- Federal government ends door-to-door Canada Post delivery, workers go on strike (September 26, 2025)
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